Contact Information Policy

Effective Date: July 15, 2026

At Jer-Z Jay's Cigars, LLC, we are committed to providing exceptional customer service. If you have questions about your order, products, shipping, returns, or any other matter, we're here to help.

Business Information

Jer-Z Jay's Cigars, LLC
111 S. Cedar Ridge Drive, Suite 114
Duncanville, TX 75116
United States

Customer Support

Email: info@jerzjayscigars.com

Our customer support team is available 24 hours a day, 7 days a week (24/7). We strive to respond to all inquiries as quickly as possible. Most emails receive a response within 24 hours.

Order Support

When contacting us regarding an order, please include:

• Your full name

• Order number

• Email address used to place the order

• A brief description of your question or concern

Providing this information helps us assist you more efficiently.

Product Questions

If you have questions about our premium cigars, infused cigar collections, accessories, or product availability, please contact us before placing your order. Our team is happy to help you find the perfect selection.

Wholesale & Business Inquiries

For wholesale opportunities, private label inquiries, corporate gifting, partnerships, or special events, please contact us via email with details about your request.

Our Commitment

Jer-Z Jay's Cigars, LLC is dedicated to providing professional, prompt, and courteous customer service. We value your business and appreciate the opportunity to serve you.

Thank you for choosing Jer-Z Jay's Cigars, LLC—where every cigar is crafted for an exceptional smoking experience.