Shipping policy

Shipping Policy

Jer-Z Jay’s Cigars LLC

Effective Date: July 9, 2026

At Jer-Z Jay’s Cigars, we are committed to providing fast, secure, and reliable shipping while ensuring every order arrives in excellent condition.

Order Processing

  • Orders are processed within 1–2 business days after payment has been received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During promotions, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Methods

We ship throughout the United States using trusted carriers such as USPS and UPS.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (when available)

Delivery estimates begin after your order has been processed.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Free Standard Shipping is available on qualifying orders of $100 or more (before taxes and after discounts), unless otherwise noted during promotional events.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number so you can monitor your shipment.

Adult Signature & Age Verification

Jer-Z Jay’s Cigars sells premium tobacco products intended only for adults of legal smoking age.

By placing an order, you certify that you are of legal age to purchase tobacco products in your jurisdiction. We reserve the right to require age verification and/or an adult signature upon delivery.

Shipping Restrictions

We currently ship only to locations where the sale and shipment of cigars are legally permitted.

We do not ship to states, cities, or local jurisdictions that prohibit or restrict the shipment of premium cigars. Orders placed to restricted areas may be canceled and refunded.

Customers are responsible for knowing and complying with their local tobacco laws before placing an order.

Incorrect Shipping Information

Please verify your shipping address before submitting your order.

Jer-Z Jay’s Cigars is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the package.

Lost, Stolen, or Damaged Packages

Once a package has been accepted by the shipping carrier, ownership transfers to the customer.

If your package is lost, stolen, or arrives damaged:

  • Contact us within 5 business days of the delivery date.
  • We will gladly assist you in filing a claim with the shipping carrier.
  • Replacement or refund decisions will be made after the carrier completes its investigation.

Weather & Carrier Delays

Jer-Z Jay’s Cigars is not responsible for delays caused by severe weather, natural disasters, carrier disruptions, or other circumstances beyond our control.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Thank you for choosing Jer-Z Jay’s Cigars.

Smoke Bold. Smoke Luxurious. Smoke Legendary.