Refund policy
Return and Refund Policy
Thank you for shopping at Jer-Z Jay’s Cigars, LLC. We strive to provide you with the highest quality cigars, accessories, and service. However, if for any reason you are not satisfied with your purchase, we have outlined our Return and Refund Policy below.
1. Returns
- To be eligible for a return, you must notify us within 7 days of receiving your order and provide a valid reason for the return.
- The returned product must be in its original condition, unopened, and unused.
- Cigars that have been opened, smoked, or tampered with cannot be returned.
- Accessories must also be returned in their original packaging and unused.
2. Return Process
- Please contact our Customer Service team at [insert contact details] to initiate the return process and obtain a Return Authorization (RA) number.
- Once you receive the RA number, securely package the item(s) you wish to return, including the RA number, and ship them back to us at your own expense.
- We recommend using a reliable shipping method with tracking to ensure that the returned items reach us safely.
- Upon receipt of the returned items, we will inspect them to ensure they meet our return requirements.
- If the return is approved, we will process the refund to the original payment method within 10 business days.
3. Refunds
- Refunds will be issued for the cost of the returned item(s), excluding any shipping charges incurred.
- We reserve the right to withhold a refund if the returned item(s) do not meet our return requirements.
- In cases where free shipping was offered, the cost of initial shipping will be deducted from the refund amount.
- Refunds may take [insert number of] business days to reflect in your account, depending on the policies of your financial institution.
4. Exchanges
- We currently do not offer direct exchanges. If you would like to exchange a product, please follow the return process mentioned above and then place a new order for the desired item(s).
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our Customer Service team immediately with a description and photographic evidence (if applicable).
- We will assess the situation and provide instructions on how to proceed, which may include a return, replacement, or refund.
6. Non-Returnable Items
- Due to the nature of our products, we cannot accept returns on any consumed or partially smoked cigars, as well as any Cigars that have been removed or opened in any way to include any personalized or custom-made items.
7. Changes to the Policy
- We reserve the right to modify or update our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our Customer Service team for assistance.